A customer support AI has gone rogue – and it's a warning to all companies fortune.com 2 points by 01-_- 16 hours ago
sarah-brussels 16 hours ago AI can enhance efficiency, and it can look like the human touch on occasion, but it can't replace it in customer service (yet)
gnabgib 16 hours ago About a hacker news post. Discussion (1489 points, 4 days ago, 595 comments) https://news.ycombinator.com/item?id=43683012https://archive.is/FAuX3
AI can enhance efficiency, and it can look like the human touch on occasion, but it can't replace it in customer service (yet)
About a hacker news post. Discussion (1489 points, 4 days ago, 595 comments) https://news.ycombinator.com/item?id=43683012
https://archive.is/FAuX3